Closing – Learning
I attended three conferences in three weeks and picked up dozens of “pennies” long the way. I’ve curated them into my top seven observations. For details on these events, look for them on Twitter via the hashtags or their websites below:
7. Team Collaboration. At Holon Solutions a core value is collaboration. It permeates everything about our company: our people, our approach, our products, and our partnerships. We radiate it and attract it – and it is energizing. At HIMSS, it was incredible to see our solution being demonstrated on the floor by our innovative partners: complementing and enhancing their core capabilities with ours. In meeting with future partners, the same vibe ran true as one partner stated, “Your company is the first one that was focused on US and how you could insert VALUE into OUR platform”. These conversations are invigorating, energizing, and drive further innovation into healthcare IT – something everyone on “Team Collaboration” agrees is needed and can only be accomplished together.
Through our work at the Banner-Aetna ACO in Phoenix, we’ve been consistently huddling with the ACO leaders, Cerner, Evolent, and Base Health. These sessions have led to substantial break-throughs around interoperability, efficiencies, and physician engagement. This is why David Coe described us as better than “rainbows and unicorns” at our HIMSS event. These accolades go to the entire team: thank you.
As I attended countless “educational” sessions and met with various vendors it is clear to me: teamwork is essential.
6. Mental Health. Yes. It is a significant health issue that is underserved by the system today. While at RISE in Nashville, Naomi Judd provided a powerful key-note on her struggles with anxiety and depression. A few minutes into her heart-speak, she paused and looked up and into the audience. Naomi overheard two attendees whispering about her appearance. Without missing a beat, Naomi quipped, “Of course I’ve had a facelift, I am a celebrity!”. It was memorable:
- That attendees of a health conference, had the gall to do that.
- That Naomi heard them.
- She called them out (and was validated by the audience’s applause).
Respect. You can buy her book on the topic here. She is working to remove the stigma to mental health.
While at PHC, I was impressed by the work of Humana and their bold goal of “20% healthier by 2020” and the data driving their actions. Andrew Renda, shared that only one third of people with anxiety seek treatment – and it is treatable!
Two powerful presentations on the impact of mental health and our collective opportunity to do better.
5. Payer-Provider Buzz. As the shift to value-based care increases and risk shifts, inevitably this topic remains afloat. At HIMSS, I sat through a high-performing system’s presentation at which the physician leader stated “NO DATA, NO DEAL”. In reference to their challenge to receive claims data from payers. At RISE, payers stated their challenge to access clinical data from providers (and increase the accuracy of their risk adjustment). At PHC, a vendor touted the enormous volume of fraudulent claims, while a home health provider seated next to me later at lunch stated, “Do they (payers) not realize how hard it is to even get an authorization number – let alone bill fraudulently?”
Like any symbiotic relationship, it needs to be a win-win. At Banner-Aetna, as referenced earlier, Holon plays a part on the team making that come together. Holon retrieves clinical data from the community EMRs; in return, Holon surfaces real-time insights to the point of care and will soon provide the community collaboration engine to steer patients to the right care at the right time. Win-win-win.
4. Interoperability. Throughout the three conferences, I saw the three mainstream approaches: portals, point-to-point interfaces, and migration onto a single EMR. All of these have significant cost, inconvenience, and/or user experience issues.
At PHC, Niki Buchanan, leader of Philips Population Health, recounted her personal experience with the care of her late mother, who had a long-fought battle with cancer. She was under the care of one health system, but her care team was unable to access her data effectively. Niki shared how this is a core driver for her – it needs to be better and it can be better.
If only a company offered a reimagined option…
3. Connections. Going hand-in-hand with collaboration is community. Attending these conferences, you realize the cozy ecosystem we are in. Using time at the conferences to make and strengthen 1:1 connections is essential. I recently joined the “Pink Socks Tribe”. It is such a fantastic community. Endless “thank you’s” to you Nick Adkinsfor founding this movement! Out of the 40k+ attendees at HIMSS, RISE, and PHC; it was a friendly sight to see pink socks as an indicator of a “team-mate”. Taking time to actually see people, listen to them, and connect: magic.
I even welcomed a new member to the tribe: Rene Broadbent .
2. Twitter. I love Twitter. Every day I love it more. It encompasses community, collaboration, filtered topics I care about (via hashtags), and connections. While attending conferences, I follow the hashtags to see in real-time what is trending, what is not, who to follow, top influencers, etc. You can learn so much from your personalized views. Check them out: #HIMSS18, #RISENashville and #PHC18. Follow me @julie__PHMand be engaged in the community! Share your ideas, comments, and support….it is powerful and informative. For a data-driven team, we look at the insights and it serves as one of our guides to delivering incredible value to our partners.
1. Always be Learning. Get it? I like to think of myself as a solution finder. I marry people with problems to the innovators that can solve them. To keep on top of my game, I practice. My practice is: always be learning. While at RISE, I attended a talk from J.R. Martinez. While serving in Iraq, J.R. was severely wounded. He now shares his story, to help others. During his talk, he stated this: “when you see that penny on the street, pick it up, even if you don’t need it today, because you never know when you will. Keep that same approach to knowledge.” Exactly. I picked up a lot of “pennies” the past three weeks.
Thanks for reading. Check out what we are doing at Holon to #liberatethedata and let us know how we can help you.
Julie has spent more than 15 years focused in healthcare information technology, working to deliver innovative solutions that help make the health system work better for all. She has held services and sales roles at organizations from startups to Fortune 500 firms, and from providers to technology companies, equipping her with a unique perspective into customers’ challenges, and enabling her to formulate solutions to meet their needs.
Julie leads sales, marketing, and business development for Holon. Prior to joining Holon, Mann was vice president of regional sales at Optum, where she was responsible for the growth of the Optum Analytics portfolio of technologies and services to the provider market in the northeastern US. Before Optum, she was a regional sales director at Wellcentive (now part of Philips Healthcare). Julie earned her B.S. in business administration and marketing from Le Moyne College, where she was also a captain of the women’s soccer team.